At FlowX Medical (“FlowX Medical,” “we,” “us,” or “our”), we are committed to respecting the privacy of individuals who visit or interact with our website, flowxmedical.com (the “Site”). This Privacy Policy describes the types of information we collect, how we use it, how it may be shared, and the choices available to you. By using our Site, you agree to the practices described below, as well as the terms outlined in our Terms of Use.

If you are a patient, referring clinician, or need information about how we handle medical or health-related information, please refer to our HIPAA Privacy Policy.

We may gather information about you or your device in several ways, as detailed in this section. Certain information may be required for you to access features of the Site or for us to meet legal obligations.

Account Creation and Submissions
If you sign up for an account, request samples or resources, or take part in a survey, we may collect details such as your name, contact information, interests, and any other data you choose to share. 

Payments
When you submit payment information through our e-billing system, your card or bank details are processed by a secure third-party payment partner. FlowX Medical does not store your full payment information.

Communication With Us
Whenever you reach out with questions or feedback, we receive the information you include—such as your name, email, phone number, message content, and any attachments. Email engagement (such as whether you open a message) may also be tracked to help us improve communications. Calls may be recorded or monitored for training or quality purposes.

Device Details
We automatically collect information about the device you use to access the Site, including your IP address, browser type, operating system, and similar technical data.

Site Usage Information
We gather data about how you interact with the Site—such as which pages you view, the actions you take, and the time and duration of your visits.

Location Data
Your approximate geographic location may be inferred from your IP address.

Cookies and Tracking Tools
We use cookies, pixels, and related technologies to understand how the Site is used and to improve performance. Some cookies may persist across sessions. You may adjust your browser settings to limit or disable cookies, though certain features of the Site may not function as intended if cookies are restricted.

Social and Public Platforms
If you post content or interact with FlowX Medical pages on sites like Facebook, Instagram, or LinkedIn, we may receive information that you have chosen to make available publicly or to us directly.

Other External Sources
We may also obtain demographic or marketing-related data from trusted partners and combine that information with data already in our systems.

We use the information described above to:

• Provide, operate, and improve our Site and services
   
• Fulfill and manage orders, including proper delivery and billing
   
• Respond to your messages, provide customer support, and share updates you’ve requested
   
• Send service notifications, product information, and optional marketing communications
   
• Process payments and transactions
   
• Generate aggregated or de-identified data for research, analytics, or operational improvements
   
• Prevent fraudulent activity and maintain the safety and security of our systems
   
• Meet legal, regulatory, or contractual obligations
   
• Carry out other purposes disclosed at the time information is collected

Your data may be shared in the following situations:

Affiliates and Business Partners
We may share information with our affiliated companies or partners for purposes consistent with this Privacy Policy.

Service Providers
Third-party vendors who help us operate the Site or deliver services (such as payment processors, hosting providers, or marketing partners) may access your information.

Marketing Practices
We do not sell or rent your personal information to outside companies for their independent marketing purposes unless you give explicit permission.

Analytics Providers
We work with analytics tools, such as Google Analytics, to help us understand usage patterns. Google’s policies can be found at https://www.google.com/policies/privacy/partners/, and opt-out tools are available at https://tools.google.com/dlpage/gaoptout.

Legal and Safety Reasons
Information may be disclosed if required to comply with laws, court orders, law enforcement requests, or to protect the rights, property, and safety of FlowX Medical, its users, or others.

Business Transactions
If we undergo a merger, acquisition, restructuring, or sale of assets, information may be shared or transferred as part of that process.

At Your Request or With Your Consent
We may share information for any purpose you explicitly authorize.

Email Preferences
You may unsubscribe from promotional emails at any time by using the link included in those messages. You will still receive important administrative or operational emails.

Do Not Track
Because industry standards have not been established for Do Not Track signals, our Site does not currently respond to them.

Client Service Agreement Preferences
You may choose whether to receive electronic communications—such as text messages or emails—through your Client Service Agreement. These channels are not secure for transmitting Protected Health Information. Common uses include insurance updates, order confirmations, tracking details, and general notifications. For emergencies, call 911.

The Site may contain links to external websites or tools, including the e-billing portal. FlowX Medical is not responsible for how those entities handle your information. Their policies may differ, so we encourage reviewing their privacy practices before sharing personal data with them.

We use administrative, technical, and organizational measures to protect the information in our care. However, because no system is entirely immune to security issues, we cannot guarantee complete protection of your data.

Our Site is not designed for children under 13, and we do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please notify us at 229-461-4873 or via email at info@flowxmedical.com.

FlowX Medical operates within the United States. If you choose to access the Site from outside the U.S., you acknowledge and agree that your information may be transferred to, stored in, and processed in the United States or other countries where our systems or service providers operate.

You may update your account information through your online settings or by contacting us at info@flowxmedical.com

We may revise this Privacy Policy from time to time. The latest version will always be available on this page. When significant updates are made, we may notify you through email or by posting a notice on the Site.