By using the Site, you represent and warrant that:
If you are accessing the Site on behalf of a business or organization, you represent that you are authorized to accept these Terms on its behalf.
You may use the Site for lawful, personal, and non-commercial purposes only.
You agree not to:
FlowX Medical reserves the right to restrict or terminate access to the Site for any violation of these Terms.
Some features of the Site, including clinician portals or resource requests, may require you to create an account.
You agree to:
You are responsible for all activity under your account.
FlowX Medical may suspend or delete accounts at our discretion, including for inactivity or misuse.
All content on the Site—including text, graphics, logos, images, software, and design elements—is owned by or licensed to FlowX Medical and protected by copyright, trademark, and other intellectual property laws.
You may not:
Limited, revocable permission is granted for personal and non-commercial use consistent with these Terms.
If you submit or upload any content to the Site—such as reviews, comments, messages, or uploaded documents—you grant FlowX Medical a worldwide, royalty-free, perpetual license to use, display, reproduce, modify, and distribute that content in connection with operating the Site and our services.
You agree that your submitted content:
FlowX Medical may remove or reject user content at any time.
FlowX Medical strives to keep Site content accurate, but we do not guarantee:
Content on the Site is provided for informational purposes only and should not be viewed as medical, legal, or professional advice.
Always consult a qualified clinician or healthcare provider for medical guidance.
The Site may include links to third-party websites, tools, or services. FlowX Medical does not control or endorse these third parties and is not responsible for their content, practices, or policies. You access third-party services at your own risk.
Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect information.
By using the Site, you consent to our handling of your information as described in the Privacy Policy.
By interacting with the Site or submitting information, you agree to receive electronic communications from FlowX Medical, including emails and notifications.
You may opt out of promotional emails, but not essential service-related messages.
Descriptions, pricing, and availability of products or services on the Site may change without notice.
FlowX Medical reserves the right to:
To the fullest extent permitted by law, the Site and all related content and services are provided “as is” and “as available,” without warranties of any kind, whether express or implied.
We do not guarantee that:
Your use of the Site is at your own risk.
To the maximum extent permitted by law, On Time Medical Supplies, Inc. dba FlowX Medical, its affiliates, employees, and partners shall not be liable for any:
In jurisdictions where limitations on liability are restricted, our liability will be limited to the fullest extent allowed by law.
You agree, at your expense to indemnify, defend, and hold harmless On Time Medical Supplies, Inc. dba FlowX Medical from any claims, damages, losses, liabilities, and expenses (including legal fees) related to:
We may update or modify these Terms from time to time.
If changes are significant, we may provide notice through email or a Site banner.
Your continued use of the Site after changes become effective constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles.
Any disputes shall be resolved exclusively in courts located within that state.
For questions or concerns regarding these Terms, please contact us: info@flowxmedical.com
FlowX Medical follows all federal, state, and payer guidelines related to the return of Durable Medical Equipment (DME) and disposable medical supplies. Because many medical products are regulated for hygiene, sterility, and patient safety, our return and refund rules differ from standard retail policies.
We are committed to customer satisfaction and will always work with you when issues arise.
Due to health, hygiene, and federal regulations, most DME and disposable medical supplies cannot be returned once they leave our facility, except in the following circumstances:
We can accept returns if:
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