FlowX Medical
FlowX Medical
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Terms and Conditions

  

1. Eligibility

By using the Site, you represent and warrant that:

  • You are at least 18 years old (or the age of majority in your jurisdiction);
     
  • You have the legal authority to enter into these Terms;
     
  • You will use the Site only in compliance with applicable laws and regulations.
     

If you are accessing the Site on behalf of a business or organization, you represent that you are authorized to accept these Terms on its behalf.

2. Use of the Site

You may use the Site for lawful, personal, and non-commercial purposes only.

You agree not to:

  • Access or use the Site in a way that violates any law or regulation;
     
  • Attempt to gain unauthorized access to any system, data, or account connected to the Site;
     
  • Interfere with the functionality or security of the Site or its infrastructure;
     
  • Use automated scripts, bots, or scraping tools unless explicitly permitted;
     
  • Upload or transmit viruses, malware, or harmful code;
     
  • Reproduce, distribute, modify, or create derivative works from any content without permission.
     

FlowX Medical reserves the right to restrict or terminate access to the Site for any violation of these Terms.

3. Account Registration

Some features of the Site, including clinician portals or resource requests, may require you to create an account.

You agree to:

  • Provide accurate, current, and complete information;
     
  • Keep your login credentials confidential;
     
  • Notify us immediately of any unauthorized access or security concerns.
     

You are responsible for all activity under your account.

FlowX Medical may suspend or delete accounts at our discretion, including for inactivity or misuse.

4. Intellectual Property Rights

All content on the Site—including text, graphics, logos, images, software, and design elements—is owned by or licensed to FlowX Medical and protected by copyright, trademark, and other intellectual property laws.

You may not:

  • Copy, distribute, or modify Site content;
     
  • Use FlowX Medical trademarks or branding without written permission;
     
  • Reverse engineer or exploit any part of the Site for commercial gain.
     

Limited, revocable permission is granted for personal and non-commercial use consistent with these Terms.

5. User Content

If you submit or upload any content to the Site—such as reviews, comments, messages, or uploaded documents—you grant FlowX Medical a worldwide, royalty-free, perpetual license to use, display, reproduce, modify, and distribute that content in connection with operating the Site and our services.

You agree that your submitted content:

  • Is accurate and lawful;
     
  • Does not infringe any rights of others;
     
  • Does not contain harmful, defamatory, obscene, or inappropriate material.
     

FlowX Medical may remove or reject user content at any time.

6. Information on the Site

FlowX Medical strives to keep Site content accurate, but we do not guarantee:

  • The completeness, accuracy, or reliability of content;
     
  • That products, services, or information shown are available, updated, or error-free.
     

Content on the Site is provided for informational purposes only and should not be viewed as medical, legal, or professional advice.
Always consult a qualified clinician or healthcare provider for medical guidance.

7. Third-Party Links

The Site may include links to third-party websites, tools, or services. FlowX Medical does not control or endorse these third parties and is not responsible for their content, practices, or policies. You access third-party services at your own risk.

8. Privacy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect information.
By using the Site, you consent to our handling of your information as described in the Privacy Policy.

9. Electronic Communications

By interacting with the Site or submitting information, you agree to receive electronic communications from FlowX Medical, including emails and notifications.
You may opt out of promotional emails, but not essential service-related messages.

10. Product & Service Availability

Descriptions, pricing, and availability of products or services on the Site may change without notice.
FlowX Medical reserves the right to:

  • Modify or discontinue products;
     
  • Limit quantities;
     
  • Decline or cancel orders (with appropriate notification).
     

11. Disclaimer of Warranties

To the fullest extent permitted by law, the Site and all related content and services are provided “as is” and “as available,” without warranties of any kind, whether express or implied.

We do not guarantee that:

  • The Site will function without interruption or error;
     
  • The Site will be secure or free from viruses;
     
  • Information provided is accurate, reliable, or up-to-date.
     

Your use of the Site is at your own risk.

12. Limitation of Liability

To the maximum extent permitted by law, On Time Medical Supplies, Inc. dba FlowX Medical, its affiliates, employees, and partners shall not be liable for any:

  • Indirect, incidental, consequential, or punitive damages;
     
  • Loss of data, profits, revenues, or goodwill;
     
  • Damages arising from your use of or inability to use the Site.
     

In jurisdictions where limitations on liability are restricted, our liability will be limited to the fullest extent allowed by law.

13. Indemnification

You agree, at your expense to indemnify, defend, and hold harmless On Time Medical Supplies, Inc. dba FlowX Medical from any claims, damages, losses, liabilities, and expenses (including legal fees) related to:

  • Your use of the Site;
     
  • Violation of these Terms;
     
  • Your content;
     
  • Your violation of any rights of another party.


  • Use of any product of service related thereto


 

14. Changes to These Terms

We may update or modify these Terms from time to time.
If changes are significant, we may provide notice through email or a Site banner.
Your continued use of the Site after changes become effective constitutes acceptance of the updated Terms.

15. Governing Law

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles.
Any disputes shall be resolved exclusively in courts located within that state.

16. Contact Information

For questions or concerns regarding these Terms, please contact us: info@flowxmedical.com

Return and Refund Policy

17. Return & Refund Policy (DME-Specific)

FlowX Medical follows all federal, state, and payer guidelines related to the return of Durable Medical Equipment (DME) and disposable medical supplies. Because many medical products are regulated for hygiene, sterility, and patient safety, our return and refund rules differ from standard retail policies.

We are committed to customer satisfaction and will always work with you when issues arise.

17.1 Eligibility for Returns (DME & Medical Supplies)

Due to health, hygiene, and federal regulations, most DME and disposable medical supplies cannot be returned once they leave our facility, except in the following circumstances:

Eligible for Return:

We can accept returns if:

  • The wrong product was shipped due to our error
     
  • The product arrived damaged or defective
     
  • The item is a piece of DME that can legally be disinfected, reprocessed, and resold
     
  • The item is unopened, unused, and in its original packaging AND is classified as a DME item eligible for restocking

Copyright © 2025 FlowX Medical - All Rights Reserved. FlowXMedical is an On Time Medical Supplies, Inc. Company. 

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